Delivery

Orders for in stock products placed before 12pm are usually dispatched same day. Orders for in stock products placed after 12pm are usually dispatched the next working day.

Local Delivery

BH Postcodes

Mon - Fri by 12pm = Next day delivery
Saturday by 12pm = Monday Delivery

Cutoff for Monday delivery is 12pm on Saturday, anything ordered after this point up to Monday 12pm will be delivered on Tuesday.

Courier Delivery

All other postcodes

Mon - Thurs by 12pm = Next day delivery
Friday - Mon by 12pm = Tuesday Delivery

Subject to availability, We will use reasonable endeavours to deliver the products you have ordered for next day delivery after your order is accepted by us. If the goods are not available for delivery within 30 days of being ordered you shall be entitled to cancel your order and receive a full refund of any monies paid. 

Orders for in stock, placed before 12pm are usually dispatched same day. Orders for in stock, placed after 12pm are usually dispatched the next working day.

Please see our ‘delivery information’ page for further details on delivery. Nurturing by Nature cannot fully guarantee the delivery of products before 12pm on a DPD Next Day before 12pm delivery.

We will do our upmost to help in any case where a delivery is not made on time and will refund the customer the difference between a normal next day delivery charge and a Timed next day delivery charge as applicable (£3.02/24Kg).

Delivery charges will be clearly set out when you place your order and will be added to the total amount due once you have placed your order. Prices and delivery charges displayed are valid and effective only in the United Kingdom.

Deliveries to the Highlands (Scotland) should be phoned through due to an expected 3 to 7 day delivery time, we are unable to ship to certain postcodes. Please call 01202 625728 to check your postcode with us. We deliver the products ordered to the valid delivery address which you supply.

Orders over £100 can only be despatched to the card holder's address. We cannot deliver items within the same order to multiple addresses. We currently deliver to the UK Mainland. Certain deliveries may require a signature to confirm receipt We will advise you by email or phone if there is likely to be a delay in despatching your order.

We reserve the right at our discretion to ship orders only to the shipping address provided. If you order two or more items from Us and one of those items is not in stock, We will contact you (using the details you provide to us when ordering or in your Site account) to discuss changes to your order.

There will be no extra postal charges for orders where delayed items are sent separately. Once delivered (or collected), the products ordered will become your property (provided they have been paid for in full) and your responsibility. Except in relation to products that are damaged or faulty when delivered or which have been incorrectly delivered, We will not accept any liability for their loss, damage or destruction after they have been delivered.

Overdue Delivery

We will send you an email (to the email address you supply when you register with the Site) or by phone alerting you of any change of status of your order including when we've despatched your order.

Your order should arrive within not more than 48 hours of despatch (not including Saturdays, Sundays or Bank Holidays) This maximum delivery period shall have elapsed before we will consider claims for lost in transit consignments. If you suspect a delivery to be overdue then please either send Us a message via the Contact Us facility on the Site or email the Despatch Customer Services at hello@nurturingbynature.co.uk

For queries on DPD orders please contact our Customer Services team at hello@nurturingbynature.co.uk or 01202 625728.